Refund & Return Policy

We want you to be fully satisfied with your purchase from Vexlyt. If you're not happy with your order for any reason, we’re here to help. Please review our policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order, subject to the following conditions:

• Items must be unused, unwashed, and in their original packaging

• Tags and labels must remain attached

• You must provide proof of purchase (e.g. order number, receipt)

• Only regular-priced items may be returned; sale or clearance items are non-refundable

2. Non-Returnable Items

We do not accept returns for:

• Personalized or customized products

• Used or damaged items not due to our error

• Perishable goods (e.g. seasonal plants, pet food)

• Gift cards or downloadable products

3. Return Process

To initiate a return:

1. Email service@vexlyt.com with your order number and reason for return.

2. Wait for our return authorization and return address.

3. Ship the item(s) back to us. You are responsible for return shipping costs unless the item is defective or sent in error.

We recommend using a trackable shipping method to ensure successful delivery.

4. Damaged or Defective Items

If your item arrives damaged or is incorrect, please contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement, exchange, or full refund based on the situation.

5. Refunds

Once your returned item is received and inspected, we will notify you of the refund status.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping fees (if any) are non-refundable unless the return is due to our error.

6. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return it and place a new order.

7. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank or payment account again

• Contact your credit card company (it may take time before the refund is posted)

• Contact your bank

If you’ve done all of this and still have not received your refund, please contact us.

8. Contact Us

If you have any questions about our return and refund policy, please contact:

📧 Email: service@vexlyt.com
🏢 Company Name: HONGKONG OUNUO LIMITED
📍 Address: Room 811, Beverly Commercial Centre, 87–105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong